Refund policy
Last updated: September 9, 2026
Everything from Pigments & Press is prepared, printed, or packed by hand. I want your order to arrive safely and accurately.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery.
Please include:
Your order number
A brief description of the problem
Clear photos of the item and packaging
Please do not send anything back before contacting me. I’ll review the issue and, when appropriate, arrange a replacement or provide a refund if a replacement is not practical.
Items Damaged in Transit
Please keep the original packaging and take photographs of the package and item. These photos may be needed to document the shipping damage and help resolve the issue.
Change-of-Mind Returns
I do not accept returns or provide refunds for change-of-mind purchases.
Custom and Personalized Items
Custom, personalized, or made-to-order items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Handmade Variations
Small variations in color, texture, printing, or appearance may occur because many Pigments & Press items are handmade or prepared individually. These normal variations are not considered defects.
Refunds
If a refund is approved, it will be issued to the original payment method within 7–10 business days of approval. Additional processing time may depend on your payment provider or bank.
Contact
For questions about a return, replacement, or refund, please contact:
Pigments & Press